Your Connection to City Hall
You can access most City of Philadelphia non-emergency services from this web site.
Dial 3-1-1 to make non-emergency requests for service, such as hazardous potholes, stray animals, or traffic signal malfunctions.
The city services accessible from this Web site are some of the most common requests, from removing an abandoned vehicle, to reporting non-hazardous potholes.
· If you do not find an appropriate service request category on our web site, or are uncertain whether the problem may be hazardous, please call 3-1-1.
· If you have any difficulty entering a service request, please contact us by dialing 3-1-1, and a 311 Contact Center Agent will be glad to assist you.
· If you live outside the City of Philadelphia or if you are calling from a wireless telephone, please call 215-686-8686.
Critical problems and emergencies that may cause injury to life or damage to property should be communicated directly by telephone to the 9-1-1 Communications Center.
Click hereAgent-only text
to go to the 311 Contact Center - News of the Day (for 311 staff and administrators only)